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Catalog Mailing Cover Letter

Here’s a sample targeted email or direct mail letter, with comments and notes following.

Sample Email or Direct Mail Letter

Springfield Bank
775 Ranchero Parkway
Texastown, TX 76010
(800) 555-5555

January 6,
Ms. Jane Doe
123 Park Lane
Texasville, TX 75237

Dear Ms. Doe:

How would you like to save 20 percent on your computer purchases?

The Springfield Bank/Starlight Computer credit card saves you money on your computer purchases.

“My small business purchases were made with the Springfield Bank/Starlight Computer credit card and I built up enough credits to save 20 percent on my computer equipment.” —Ken Turman, President, Truman Consulting, Springfield, Texas

This credit card works just like every other credit card with one big exception: It saves you money. Every time you use the Springfield Bank/Starlight Computer credit card, you earn credits toward your next purchase of Starlight Computer equipment.

Call (800) 555-5555 now to receive your Springfield Bank/Starlight Computer credit card. An operator will take your information and process your application within 48 hours. Then you can start earning credits that will save you money!


[ signature ]

Harold Walker
Vice President of Marketing

P.S. If you sign up before January 31, you will receive a free gift from Springfield Bank!


A sales letter should include your company logo, name, and address. You can have a printer print your letter on your existing letterhead stock, print the letter in combination with your standard letterhead design, or print a letterhead that has been specifically designed for your direct-mail piece.

Related: How to Create High-Response Direct Mail and Targeted Email


Many direct-mail pieces, particularly those mailed by local businesses, do not personalize each letter. Instead, the letter begins with a generic introduction, such as “Dear Sir” or “Dear Madam.” If you are using a generic introduction, do try to personalize as much as possible with greetings, such as “Dear Boston Resident” or “Dear Computer User.” It is preferable to address the letter to a specific person, but it will add to the cost and the complexity of the mailing.

Personalization can quickly become expensive…

If you are buying your mailing list from a large mailing list company, they can provide you with names and addresses on a computer disk. Most mailing houses will be able to print personalized letters using this disk for an additional charge.


Grab the reader’s attention in the first sentence. This is the most important part of the letter. Unless your first sentence is highly compelling, most readers will not continue reading the letter.

Related: Successful Email Strategies for Your Business

Focus on Benefits

You want to focus on the benefits of your product in the body of the letter. Your product has many features that your customers will ask about, but it is the benefits that will sell them. A feature is anything inherent to your product. A benefit is what your customer derives from the product.

Related: How To Create Your Unique Selling Proposition


A testimonial can be used to add credibility to your company and your product or service. The most important aspect of the testimonial is the person who offers it. Make sure the person is someone the reader will respect.

Highlight Key Phrases

Keep the reader’s attention. Some readers will skim through your letter and could miss the most important points. Highlight key phrases that stress benefits to keep the reader interested in your product.

To capture people’s attention; make sure to highlights the key elements and include a call to action. 

Call to Action

Call your readers to action. They need to feel like they should act quickly or they will lose the offer. Make it easy for the readers to act by listing a toll-free order number or including a postage-paid reply card.

Add a Postscript

Add a postscript at the end of the letter. Many readers skip to the end of the letter for the “bottom line.” A grabber “P.S.” statement will ensure that your message isn’t lost.

Related: Email Marketing: Why Your Business Needs It

Legal Restrictions on Email

In the United States, there are very restrictive laws on email marketing. To begin with you can only send it out to people who requested it. Second, you must offer an opt-out choice. There are other restrictions as well. So if you are considering using email for marketing you should make sure you are up to speed on all the latest rules.

How to Create High-Response Direct Mail and Targeted Email

There are endless marketing tools and techniques available to you today. But despite all the innovations, the simple sales letter still packs a powerful punch.

It's a direct and highly personal form of communication. It's not cluttered with graphics, which can disrupt reading a well-constructed sales argument. And it's an ideal way to present a strong offer.

Every sales letter is a little different, depending on your particular audience and the product or service you're selling. However, there are a few basic elements you should consider:

1. Consider using a headline or Johnson Box. Not every letter will have these elements, but they are ideal for telegraphing your offer or a clear benefit statement. Just remember that they make your letter look less personal and more like advertising.

2. Use an appropriate salutation. Personalization is best when you can do it. Otherwise, use a salutation that connects with the reader as closely as possible. "Dear Friend" is safe but general. "Dear Cat Lover" is more targeted and specific. If you're mailing to a business audience, use the occupational or professional title.

3. Make your first sentence short and attention-grabbing. You must instantly involve the reader. Make a startling statement. Hit an emotional hot button. Or just state the offer and get to the point. This last approach is often the best tactic and offers the least room for error. Subsequent sentences should expand on this first sentence to pull the reader into the body copy.

4. Present your offer on page one. If you don't give your offer in the headline or first sentence, you should put it somewhere on page one. Be clear and specific about what your reader will get by responding.

5. End the first page in mid-sentence. Whether it's curiosity or an urge for "closure," cutting a sentence in two at the bottom of a page helps encourage the reader to flip the page and finish the sentence—and, you hope, keep reading. You can also use this technique on successive pages where the reader must turn the page or go to a separate sheet.

6. Keep your copy on track. You're not writing a novel, but your main idea should be a thread that weaves through the whole letter. At minimum, present your theme on page one and end on a similar note on the last page.

7. Make the body of the letter work hard. If you've grabbed your reader's attention and generated interest in your offer, follow immediately with benefits, details, word pictures, testimonials and proofs to eliminate doubt.

8. Call for action. Quickly restate the main points of your offer and ask for the response you want—clearly and directly. Restate information on involvement devices, motivators, incentives, etc. Restate the big benefit.

9. Make response easy and clear. How should the reader respond? Give your toll-free number. Explain the ordering process one-two-three.

10. Guarantee your offer. Assure the reader that there is no risk. State your guarantee in strong terms. This should directly follow your call to action.

11. Stress urgency. Why should the reader respond now? Is it a limited-time offer? Are supplies limited? Are prices going up soon? Give a logical, sensible, honest reason why this is the best time to respond. And be clear about what will happen if the reader does not respond—the lost opportunity, the consequences.

12. End the letter when you're finished. Just as you shouldn't have a long wind up at the beginning of a letter, you shouldn't prattle on at the end. End a letter as bluntly as you began it. Often this is a quick restatement of your instructions for responding or a simple "thank you."

13. Have the right person sign your letter. Your letter should be signed by the highest authority person available or by someone relevant to the reader. Ideally, the signature should be in blue ink. (Hint: Consider how the signature looks. Does it suggest confidence and believability, or is it shaky and uncertain?)

14. Use your P.S. effectively. The postscript is one of the most-read parts of a letter. It should present an important message, a prime benefit, a restatement of the offer, a reminder of the deadline, a sweetener, or whatever you feel is most effective in this prime spot. Some call the P.S. a headline at the end of the letter. Ideally, it should be shor—one to three lines long.

These 14 sales letter elements are not commandments. There are occasions where you need to bend the rules a little.

I don't always use a headline. If I'm telling a story, I may not mention the offer on page one. In some letters, I've omitted the P.S. In others, I've included as many as 5 P.S.s (in an offbeat direct mail package for a Monty Python game). I've even created a letter or two without a signature (for official-looking communications).

Writing sales letters is a craft, often rising to the level of art form. But whatever your skill level, you should at least consider these 14 elements when writing any sales letter. If you choose to bend or break the rules, make sure you have a good reason.

Copywriter Dean Rieck has created sales and generated leads for more than 250 companies, including Intuit, Rodale, Sprint and American Express. For a free copy of his whitepaper, "Getting Response in a Down Economy: 4 Key Principles to Boost Your Direct Mail Profits in Today's Difficult Market," visit